C+UX 2026 in London: Customer and User Experience at ExCeL

C+UX - Customer + User Experience is the UK's largest dedicated gathering for customer experience (CX) and user experience (UX) strategy. Across two days at ExCeL London, it brings together the most proactive professionals from retail, hospitality, travel, finance and beyond, alongside the methods, technology and thinking that shape modern CX and UX programmes. The agenda is built for practitioners. Expect keynote sessions, brand case studies, hands-on workshops and live demos from platforms, agencies and consultancies. Teams come to benchmark their own CX operations, explore new research and design approaches, and leave with practical playbooks they can take back to their organisations. Because the audience is trade-focused, C+UX doubles as a networking and sourcing destination. People responsible for service design, customer insight, contact centres, digital products and brand experience use the show to shortlist vendors, meet agency partners and compare notes with peers facing similar challenges. With ExCeL London on the Royal Victoria Dock, attendees can base themselves in nearby Docklands or Canary Wharf hotels and reach the venue easily via the DLR, Elizabeth line or Jubilee line, making it straightforward to combine the show with a wider London business trip.