Contact Centre & Customer Services Summit, London Heathrow 2027

The Contact Centre & Customer Services Summit returns to the Radisson Hotel & Conference Centre London Heathrow on 5-6 May 2027. This focused B2B event brings together senior customer service, CX and contact centre professionals with leading solution providers for a tightly curated programme of pre-arranged one-to-one meetings, keynote seminars and structured networking. Unlike a traditional exhibition, the Summit operates on a fully matched format: delegates select the suppliers they want to meet, suppliers request the buyers most relevant to their solutions, and the organiser builds a personalised itinerary for each attendee. The result is a day of genuine business conversations rather than speculative foot traffic. Delegates attend free of charge, with accommodation, meals and evening entertainment included. The seminar programme covers AI in the contact centre, customer communications, vulnerability, workforce engagement and the evolving operating models shaping UK customer service. A second edition takes place at The Manchester Deansgate Hotel on 13-14 September 2027. For hotel bookings around the May edition, the Heathrow venue sits minutes from Terminals 2 and 3 and is well served by the M4, M25 and Elizabeth line.