CCW UK Summit 2027 in Hammersmith, London

CCW UK Summit is the UK's leading conference for senior customer experience, digital service and contact centre leaders, and the 2027 edition runs 10–12 May at the Novotel London West in Hammersmith, London. The programme is built around enterprise-wide CX transformation, with a strong focus on AI adoption, digital experience and service innovation. Delegates come from banking, insurance, retail, telco and other service-heavy sectors, and the format mixes keynote sessions, case-study tracks, interactive workshops and structured networking. Because the audience is senior and decision-oriented, the event doubles as a meeting point for technology vendors, consultants and outsourcing providers pitching into contact centre and customer operations budgets. For anyone travelling in, Hammersmith is well connected to central London via the District, Piccadilly and Hammersmith & City lines, and Heathrow is roughly 30 minutes away. Hotels within walking distance of the Novotel London West fill up quickly ahead of the summit, so booking accommodation early is strongly recommended.