Contact Centre & CX Expo 2026 in London: where to stay

Contact Centre & Customer Experience Expo returns to ExCeL London on 18–19 November 2026. As Europe's flagship event for the customer contact industry, it brings 3,500+ professionals together with 120 exhibiting suppliers and the technologies reshaping how organisations engage their customers. The 2026 agenda runs across two days of seminars, panel debates and live product demonstrations, arranged around four themes: Customer Experience, Tech Innovation, Business Strategies, and People & Culture. Sessions cover AI and automation, omnichannel strategy, data analytics, workforce management and customer journey design, delivered by 110+ speakers from world-leading brands. Beyond the conference programme, visitors can book CONNECT 1-1 meetings with selected exhibitors, join practical training workshops hosted by The Forum, and make the most of the Networking Lounge and VIP Lounge to build new business relationships. The show runs co-located with the Customer Experience Expo, so one free ticket covers both. Held at ExCeL London on the Royal Victoria Dock, the venue sits close to Canary Wharf and the City, with fast DLR and Elizabeth line links to hotels across central London. Doors open 09:30–16:30 on Wednesday 18 November and 09:30–16:00 on Thursday 19 November.